Welcome to the BulavaArt FAQ page! Here, you'll find answers to common questions about ordering, payments, shipping, returns, and more. We're committed to providing you with the information you need to have a seamless shopping experience. If you can't find what you're looking for, our friendly customer support team is just a message away. We're here to help!
We offer express shipping within the UK, and the cost starts from £5.99 depending on the order. The exact shipping cost will be provided to the customer at the point of checkout.
We have an order processing time of 2 days. After the order has been processed, it will be shipped.
Yes, we offer international shipping to selected countries. We ship to America and a few countries in Europe. To find out if we deliver to their country, customers need to add their address when checking out. They will be notified about shipping availability and any associated costs
Yes, you can track the status of your shipment. We provide tracking details via email, which are sent to the customer. Alternatively, customers can log in to their account to track their shipment.
If your package doesn't arrive within the expected delivery time, we recommend giving it another 24 hours. If you still haven't received the parcel, please send us an email. We will investigate further and gather all the required information. If the parcel is confirmed to be undelivered, we will send another one. Alternatively, the customer can choose to receive a refund instead.
BulavaArt has a hassle-free return policy. Customers can return their purchased items within 30 days of receiving them for a refund or exchange if the item is not damaged. The return delivery charges will be paid by customer.
To initiate a return, please contact our customer support team or visit our website's return portal. They will guide you through the return process and provide you with the necessary instructions.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. It should also include all the original tags, labels, and accessories.
If the return is due to a defect or an error on our part, BulavaArt will cover the return shipping costs. However, if the return is due to a change of mind or a non-defective item, the customer will be responsible for the return shipping costs.
Once we receive the returned item, we will inspect it and process the refund or exchange within 3-5 business days. The refund will be issued using the original payment method.
To place an order on the BulavaArt website, simply browse our product catalog and click on the desired item. On the product page, select the options (if applicable) and click the "Add to Cart" button. Proceed to the checkout page, fill in the required information, and follow the prompts to complete your order.
BulavaArt accepts various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers. We ensure a secure and encrypted checkout process to protect your payment information.
If you need to cancel or modify an order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of the order and any applicable policies.
At BulavaArt, we currently do not offer installment or payment plans for larger purchases. However, we continuously review our offerings, so it's recommended to check our website or reach out to our customer support team for any updates or alternative payment options.
We occasionally offer discounts and promotions on selected items or during special events. To stay updated on our latest offers, we recommend subscribing to our newsletter or following our social media channels. Additionally, any available discounts or promotions will be communicated during the checkout process if applicable.
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