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Return Policy
At Bulava Art, we strive to ensure your complete satisfaction with our products. We understand that there may be occasions where you need to return an item or request a refund. To provide a clear and transparent process, we have outlined our return and refund policy below:
Return Process:
Initiation: To initiate a return, please contact our customer support team or visit our website's return portal. They will guide you through the return process and provide you with the necessary instructions.
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. It should also include all the original tags, labels, and accessories.
Packaging: Please ensure that the item is securely packaged to prevent any damage during the return shipping process.
Shipping: The customer will be responsible for the return shipping costs unless the return is due to a defect or an error on our part.
Tracking: We recommend using a trackable shipping service to ensure the safe return of the item. Please retain the tracking information for reference.
Refund Process:
Inspection: Once we receive the returned item, our team will inspect it to verify its condition and eligibility for a refund. Refund or Exchange: If the return is approved, we will process the refund or exchange within 3-5 business days. The refund will be issued using the original payment method. Notification: We will notify you via email once the refund or exchange has been processed.
Inspection: Once we receive the returned item, our team will inspect it to verify its condition and eligibility for a refund. Refund or Exchange: If the return is approved, we will process the refund or exchange within 3-5 business days. The refund will be issued using the original payment method. Notification: We will notify you via email once the refund or exchange has been processed.
Customer Requirements:
Return Window: We accept returns within 30 days from the date of purchase. Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Reason for Return: Please provide a valid reason for the return, such as a defect or an error on our part.
Return Window: We accept returns within 30 days from the date of purchase. Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Reason for Return: Please provide a valid reason for the return, such as a defect or an error on our part.
Shipping:
Shipping Options and Costs: We offer express shipping within the UK, with shipping costs starting from £5.99. The exact shipping cost will be provided to the customer at the point of checkout.
Shipping Options and Costs: We offer express shipping within the UK, with shipping costs starting from £5.99. The exact shipping cost will be provided to the customer at the point of checkout.
Order Processing and Shipping Time:
We have an order processing time of 2 days. After the order has been processed, it will be shipped. The estimated delivery time will depend on the shipping method chosen and the destination.
We have an order processing time of 2 days. After the order has been processed, it will be shipped. The estimated delivery time will depend on the shipping method chosen and the destination.
International Shipping:
Yes, we offer international shipping to selected countries, including America and a few countries in Europe. To determine if we deliver to your country, please add your address during the checkout process. You will be notified about shipping availability and any associated costs.
Yes, we offer international shipping to selected countries, including America and a few countries in Europe. To determine if we deliver to your country, please add your address during the checkout process. You will be notified about shipping availability and any associated costs.
Placing an Order:
To place an order on the Bulava Art website, simply browse our product catalog and click on the desired item. On the product page, select the options (if applicable) and click the "Add to Cart" button. Proceed to the checkout page, fill in the required information, and follow the prompts to complete your order.
To place an order on the Bulava Art website, simply browse our product catalog and click on the desired item. On the product page, select the options (if applicable) and click the "Add to Cart" button. Proceed to the checkout page, fill in the required information, and follow the prompts to complete your order.
Accepted Payment Methods:
Bulava Art accepts various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers. We ensure a secure and encrypted checkout process to protect your payment information.
Bulava Art accepts various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers. We ensure a secure and encrypted checkout process to protect your payment information.
Order Modifications and Cancellations:
If you need to cancel or modify an order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of the order and any applicable policies.
If you need to cancel or modify an order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of the order and any applicable policies.
Installment or Payment Plans:
At Bulava Art, we currently do not offer installment or payment plans for larger purchases. However, we continuously review our offerings, so it's recommended to check our website or reach out to our customer support team for any updates or alternative payment options.
At Bulava Art, we currently do not offer installment or payment plans for larger purchases. However, we continuously review our offerings, so it's recommended to check our website or reach out to our customer support team for any updates or alternative payment options.
Discounts and Promotions:
We occasionally offer discounts and promotions on selected items or during special events. To stay updated on our latest offers, we recommend subscribing to our newsletter or following our social media channels. Additionally, any available discounts or promotions will be communicated during the checkout process if applicable.
We occasionally offer discounts and promotions on selected items or during special events. To stay updated on our latest offers, we recommend subscribing to our newsletter or following our social media channels. Additionally, any available discounts or promotions will be communicated during the checkout process if applicable.